diff --git a/CHANGELOG.md b/CHANGELOG.md
index fce9a42a..894cc200 100644
--- a/CHANGELOG.md
+++ b/CHANGELOG.md
@@ -14,6 +14,9 @@ way to update this template, but currently, we follow a pattern:
 
 ## Upcoming version 2019-XX-XX
 
+- [fix] missing provider information (like SSN in US), might cause payment to fail on
+  `CheckoutPage`. This improves related error message.
+  [#10967](https://github.com/sharetribe/flex-template-web/pull/1097)
 - [fix] Menu needs to wait for mounting to calculate dimensions properly.
   [#1096](https://github.com/sharetribe/flex-template-web/pull/1096)
 - [fix] Renamed Component.example.css files to ComponentExample.css to fix bug introduced in one of
diff --git a/src/containers/CheckoutPage/CheckoutPage.js b/src/containers/CheckoutPage/CheckoutPage.js
index 2c7f580f..3ce296d8 100644
--- a/src/containers/CheckoutPage/CheckoutPage.js
+++ b/src/containers/CheckoutPage/CheckoutPage.js
@@ -16,6 +16,7 @@ import {
   isTransactionInitiateListingNotFoundError,
   isTransactionInitiateMissingStripeAccountError,
   isTransactionInitiateBookingTimeNotAvailableError,
+  isTransactionChargeDisabledError,
   isTransactionZeroPaymentError,
   transactionInitiateOrderStripeErrors,
 } from '../../util/errors';
@@ -304,6 +305,7 @@ export class CheckoutPageComponent extends Component {
     );
 
     const isAmountTooLowError = isTransactionInitiateAmountTooLowError(initiateOrderError);
+    const isChargeDisabledError = isTransactionChargeDisabledError(initiateOrderError);
     const isBookingTimeNotAvailableError = isTransactionInitiateBookingTimeNotAvailableError(
       initiateOrderError
     );
@@ -323,6 +325,12 @@ export class CheckoutPageComponent extends Component {
           <FormattedMessage id="CheckoutPage.bookingTimeNotAvailableMessage" />
         </p>
       );
+    } else if (!listingNotFound && isChargeDisabledError) {
+      initiateOrderErrorMessage = (
+        <p className={css.orderError}>
+          <FormattedMessage id="CheckoutPage.chargeDisabledMessage" />
+        </p>
+      );
     } else if (!listingNotFound && stripeErrors && stripeErrors.length > 0) {
       // NOTE: Error messages from Stripes are not part of translations.
       // By default they are in English.
diff --git a/src/translations/en.json b/src/translations/en.json
index 3356b8ee..efb05999 100644
--- a/src/translations/en.json
+++ b/src/translations/en.json
@@ -79,6 +79,7 @@
   "BookingPanel.perUnit": "per unit",
   "BookingPanel.subTitleClosedListing": "Sorry, this listing has been closed.",
   "CheckoutPage.bookingTimeNotAvailableMessage": "Unfortunately, the requested time is already booked.",
+  "CheckoutPage.chargeDisabledMessage": "This provider's payout information is incomplete so this listing cannot be booked. Please contact the administrator.",
   "CheckoutPage.errorlistingLinkText": "the sauna page",
   "CheckoutPage.goToLandingPage": "Go to homepage",
   "CheckoutPage.hostedBy": "Hosted by {name}",
diff --git a/src/util/errors.js b/src/util/errors.js
index ada559bc..0cb126b7 100644
--- a/src/util/errors.js
+++ b/src/util/errors.js
@@ -140,6 +140,31 @@ export const isTransactionInitiateAmountTooLowError = error => {
   return isZeroPayment || tooLowAmount;
 };
 
+/**
+ * Check if the given API error (from `sdk.transaction.initiate()`) is
+ * due to the transaction charge creation disabled by Stripe.
+ */
+export const isTransactionChargeDisabledError = error => {
+  const chargeCreationDisabled = errorAPIErrors(error).some(apiError => {
+    const isPaymentFailedError =
+      apiError.status === 402 && apiError.code === ERROR_CODE_PAYMENT_FAILED;
+
+    let isChargeCreationDisabled = false;
+    try {
+      const msg = apiError.meta.stripeMessage;
+      isChargeCreationDisabled =
+        msg.startsWith('Your account cannot currently make charges.') ||
+        msg.match(/verification.disabled_reason/);
+    } catch (e) {
+      // Ignore
+    }
+
+    return isPaymentFailedError && isChargeCreationDisabled;
+  });
+
+  return chargeCreationDisabled;
+};
+
 /**
  * Check if the given API error (from `sdk.transaction.initiate()`) is
  * due to other error in Stripe.